Custom Ink News & Events

A message about our cloth face masks from our Co-founder & CEO, Marc Katz

To all our cloth face mask customers, thank you for your business and trust. The face masks have started arriving to people, and while many are very happy with them, others expected thicker material, so I want to make sure we properly set your expectations in order to meet or exceed them.

These masks are simply single-ply cotton-blend jersey fabric (like most of our t-shirts) cleverly cut to fit around the ears and cover the face. They don’t look or feel substantial sitting in your hand, but the masks are comfortable, breathable, fairly durable, and compatible with the CDC’s guidance on “quick cut t-shirt” masks here as well as publicly available research summarized here. They do curl in the wash, but they fit fine once you put them on again.

We’re also able to source & distribute these in large quantities with minimal human touch to quickly and economically meet a huge & pressing public health need (which is about slowing the spread and preserving medical-grade masks for healthcare professionals). From what we can see, traditionally constructed masks are many times more expensive and may not be available for weeks.

As noted above, a number of customers have told us they expected thicker fabric, which has us looking at ways to optimize both the product info on our website as well as the mask material itself. I’m sorry for any confusion, and if the masks are not what you want or expected, please contact us so we can make it right. (Note: If your order hasn’t shipped yet, you may use the link in your confirmation email to cancel it.)

Meanwhile, many customers say the masks are working great for them for all the reasons I described above. We’ve been ramping up supply and will soon be delivering new orders within just 1-3 days. If you’d like to buy more, they remain for sale here.

Wishing you well in these challenging times,


Lissa is the Site Content Specialist at Custom Ink. She hopes to create content that engages and inspires customers. Lissa loves to see ideas of hers brought to life by customer's orders!

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